Pudge’s Cheesesteaks and Hoagies is a restaurant in Blue Bell, PA. They operate by receiving orders through their website, food delivery services, customers calling, and customers placing orders in person. Those orders are then sent to the kitchen, cooked and organized, and then delivered through the customers when they come to pick it up.
Since the company does not have its own delivery system and is dependent on their customers coming in to pay for and receive their food, it faces problems when weather such as heavy snow and rain prevents customers from driving to the restaurant. Many of the orders are also written down when they are called in or placed in person, which presents opportunities for the employees to make mistakes or for there to be miscommunication between the customer and the kitchen. When these mistakes occur, the restaurant can lose money from having to compensate the customer.
The most important stakeholders are the owners and the customers. One of their issues is that due to recent inflation, they have had to increase their prices. This created concern because they did not want to raise their prices too much that it led customers from ordering from another restaurant, but the owners did not want to have a decrease in profit. Another concern they face is that they dispose of their leftover ingredients and food after they close every day. It costs the owners money since they are disposing of products that they could have sold. This expense could be a problem for the owner if they do not prepare for the expenses and lost profits. It is also a major cause for their large amount of waste, which threatens their sustainability. As the public and customers become more invested in sustainability, customers may disapprove of the restaurant’s large waste.
Chick-Fil-A over the past few years have received much criticism for their anti-LGBT community history, stance, and actions. This has threatened their shared value since many customers have stopped buying their meals in protest. Their protests have caused a decrease in profits for Chick-Fil-A and has led to the fast-food organization ending their partnerships with organizations built on discriminating the community. Chick-Fil-A’s financial and social pressure from their customers influenced the organization to revise and commit to their shared value.