The Skills I’ve Learned

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Hi everyone! We’re coming to the end of our internships; only two weeks left! As my time at patientMpower comes to an end, I’m excited to know that the work I’m doing now will benefit this company in the future. Right now, I’m working on a business market research project with my supervisor to help improve the current business model. My work has been pretty tedious lately as I’m doing a lot of research on the conditions that we help as well as the other competitors in the US. I think that I’ve learned a lot while working at patientMpower as the tasks I’ve been assigned cover a broad range of skills. 

In terms of technical or hard skills that I’ve learned, I feel like those are pretty straightforward. I would say the biggest application that I’ve used and can confidently say that I know is Hubspot. Hubspot is an inbound marketing and sales software that helps companies to attract visitors, convert leads, and close customers. I have used this application throughout my entire internship for multiple different projects. For example, one of the first projects I was assigned was an email campaign to lung transplant coordinators. I was able to use Hubspot to draft and create the email sequence to send out to these people. In addition to using Hubspot for this project, I also used Google sheets to keep track of all the people that I researched. I would say I have a better understanding and use of all of Google’s platforms as this is the primary medium that patientMpower uses to keep track of data. Confluence is another platform that the company uses to keep track of data and this is something that everyone has access to. Another hard skill I learned would be some data analysis work involving the application of Mixpanel. While I was not assigned a specific project that used Mixpanel, whenever I had the opportunity I would visit the site to learn more about how it works.

I would say that the biggest transferable or soft skill I learned at this internship would be communication. Given that this was primarily a sales internship, communication is a huge part of this job. Whether you are speaking to your coworker or a customer, this is a skill that I will be able to use and constantly improve in the future. I can be shy in certain situations, especially when I’m meeting someone new. Getting comfortable with talking to other members of the company and being comfortable to ask questions when I needed help, was something that took me some time to get used to. In addition, it did take some trial and error to learn the correct way to speak to customers when reaching out to them through an email or LinkedIn. Another soft skill that I learned was definitely the ability to work alone. Since this internship was entirely virtual, I often found myself looking forward to meetings, whether they were team meetings discussing the goals for the next quarter or friendly meetings to meet other members of the company. Particularly during the first couple of weeks of the internship, I was bored because I was by myself. It took some time, but I was able to find a balance with being productive at work while I was working alone. I think this is a really important skill to have because even when we go back to in-person living, I will not always be simulated at work and I’ll need to make sure I’m still staying productive.

The skills I have mentioned are only some of the many I’ve learned during the past couple of months. I’m very grateful for the time I have spent at patientMpower so far as I think that everything I’ve learned so far is something that I can use in the future. This was definitely a great first internship for me as it was a stepping stone for me into my professional business experience. I’ve heard many times that a sales internship is a great experience to have as it teaches you things that you may not learn from other internships. I’m excited to use all of the skills I’ve learned so far in my future internships and career. See you guys in the next blog post!